About Optimas Solutions

Optimas is a integral distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve, leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Description

Customer Service Supervisor

Optimas is a global distributor of integrated supply chain solutions, and engineering support focused on delivering fasteners, components, industrial and safety supplies to our diverse customers around the world. Our local, on-the-ground teams understand the nuances of every community we serve. This allows us to adapt with our customers and partners as needs evolve,



leveraging our footprint to remain at your side while providing a highly personalized level of service and support no matter where you find yourself around the globe.

Our Values

Our Values are the THREAD that connects us as one team to ensure that we are accountable for our contributions to the success of our company and customers:
- Teamwork
- Honesty
- Respect
- Excellence
- Accountability
- Drive

To learn more, please visit our website http://www.optimas.com

Position overview

We are seeking an experienced and dynamic Customer Service Supervisor to lead and manage a high-performing customer service team. This role involves overseeing daily operations, driving process improvements, and fostering a culture of excellence in customer support. The Customer Service Manager will be responsible for managing escalations, developing team members, and ensuring that customer inquiries are resolved promptly and professionally. The ideal candidate will be a strategic thinker with a hands‑on approach, skilled in balanci

📌 Customer Service Supervisor (Monterrey)
🏢 Optimas Solutions
📍 Monterrey