A Snapshot of Your Day

Join our integral and diverse Gas Services (GS) organization, where quality data—non-conformances, corrective and preventive actions, customer feedback, and audit findings—reveals the true state of our service business. Much of this insight is currently hidden in systems, spreadsheets, and unstructured data.

As a Data & AI Analyst – Service Quality, your role is to bring this data to the surface, transforming it into actionable insights and informed decisions. You will work with quality data from our global service business, connecting, structuring, and analyzing it—including large volumes of unstructured text—and translating your findings into clear conclusions and concrete recommendations for our regions, central functions, and management. Additionally, you will build tools that automate and streamline this process, such as dashboards, small applications, and AI agents that provide our quality community with answers instead of raw data. This position is ideal for someone early in their career who possesses a strong foundation in data and AI,



is curious about the business behind the numbers, and is motivated to see their analysis lead to real improvements in customer service.

How You’ll Make An Impact

• Analyze global service quality data—non-conformance costs (NCC), CAPA, customer satisfaction, NPS, and audit findings—to identify patterns, root cause clusters, recurring issues, and emerging risks.
• Transform your analysis into clear conclusions and prioritized recommendations for regions, central functions, and management, ensuring data is interpreted effectively.
• Work with unstructured data, such as non-conformance descriptions and customer comments, applying AI and text analytics to make this valuable source usable.
• Build and maintain data models, queries, and pipelines on our enterprise data platforms, ensuring quality data from various source systems is connected and reliable.
• Develop and maintain dashboards and reports (e.g., P

📌 Data & AI Analyst – Service Quality (Santiago de Querétaro)
🏢 Siemens Energy
📍 Santiago de Querétaro