Position Title: Airport Operations Crew - International

Position Summary:

The Airport Operations Crew provides award winning customer service to customers in the airport. The Crewmember checks-in and verifies customers’ personal identification; tags, lifts, and handles customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates customer boarding and deplaning; assists customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving customers and be comfortable speaking on a public address system, using computers and airport equipment.

Essential Functions:

• Provide exceptional customer service

• Conduct check-in process for customers via computer

• Verify Customers’ personal identification

• Tag, lift, and handle customer luggage

• Announce flight arrivals, departures, and pre-boarding information via the public address system

• Communicate with our customers to keep them constantly informed





• Offer ancillary products to our customers such as “even more speed” and “even more space”

• Coordinate various duties with coworkers and other departments to ensure proper handling of customers

• Help prepare aircraft cabin for customer boarding and departure, which can include light cleaning of seats, seat-pockets, and floor

• Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.

• Assist customers with special needs, e.g. customers who need assistance in boarding

• Crewmembers will be required to perform and/ or rotate through all Airport Operations related functions (gate, ticket counter, etc.)

• Ensure and maintain a safe environment and operation

• Other duties as assigned

Minimum Experience and Qualifications

• High School Diploma or General Education Development (GED) Diploma

• At least eighteen (18) years old

• One (1)

📌 Airport Operations Crew (Cancún)
🏢 JetBlue Airways
📍 Cancún