The Customer Complaint Investigation Analyst is responsible for conducting and documenting complaint investigations in compliance with applicable quality system requirements, regulations, and company procedures. The role includes reviewing complaint records, product and manufacturing information, batch/quality records, historical complaint data, returned samples, and supporting evidence to ensure accurate and timely investigation completion.
The position also supports quality system activities, complaint trending, data analysis, CAPA-related activities when assigned, audits/inspections, and cross-functional collaboration with Quality, Manufacturing, Complaint Handling, and other stakeholders. Success is measured through compliance, documentation quality, adherence to timelines, and achievement of departmental performance metrics.
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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at
[email protected].
Equal opportunities
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resum
📌 Customer Complaint Investigation Analyst (Reynosa)
🏢 Convatec
📍 Reynosa