This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an IT Support Engineer based in Mexico.

This role is an opportunity to join a lean, globally distributed IT team supporting a fast-moving technology organization. You will help keep employees productive by delivering reliable day-to-day IT support across systems, devices, applications, and access management. The position combines hands-on Tier 1 and Tier 2 support with IT operations, endpoint management, identity administration, and process improvement. You will play a key role in general onboarding and offboarding while helping maintain secure and efficient technology environments. The role also offers significant ownership, with the opportunity to document processes, improve workflows, and build scalable IT practices. You’ll work across teams in an environment that values learning, transparency, continuous improvement, and thoughtful problem-solving.

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Accountabilities

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Provide timely Tier 1 and Tier 2 IT support,



resolving employee issues and monitoring Jira and Slack IT channels to ensure requests are handled efficiently.

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Manage global laptop provisioning and de-provisioning processes for both macOS and Windows devices through external service partners.

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Coordinate employee onboarding and offboarding processes, ensuring equipment, accounts, applications, and access are provisioned or removed accurately and on time.

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Deliver IT onboarding and training to employees, helping users understand systems, tools, security practices, and available support resources.

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Administer identity and access management systems, including Google Workspace and Okta.

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Manage and maintain endpoint and device-management environments, supporting secure and reliable employee computing.

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Help maintain authentication, SSO, provisioning, VPN, email-security, and related IT infrastructure.

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Document IT processes, troubleshooting procedures, and bes

📌 IT Support Engineer (México)
🏢 Jobgether
📍 México