The Customer Compliance Support Sp is responsible for maintaining in-bound requests to the Product Security & Compliance support queue with a service-level agreement of 90% or higher. This role is also responsible for researching and analyzing subscriber accounts to ensure product security compliance. This person will proactively research small groups and identify opportunities to increase sales, security compliance and customer retention. This person will analyze customer usage and identify sales opportunity to protect the best interests of ALLDATA. They will also proactively contact users to provide steps for corrective action to ensure product compliance and customer retention. This person must be able to work well in a team environment to pursue performance excellence through shared goals, collaboration, open communication, and a strong sense of accountability. This position will report to the Compliance Manager.

Responsibilities
• Handle and maintain service levels with in-bound phone calls and assist customers with account resets, access issues, and IP set-up





• Handle and maintain service levels with in-bound support requests in the ServiceDesk ticket queue for both Compliance and Operations team

• Research small groups out of compliance to identify potential sales opportunity

• Handle and maintain incoming support tickets in Microsoft Dynamics

• Research orders placed on the website for validity and compliance with ALLDATA terms and conditions of use

• Make outbound customer phone calls to facilitate re-contracting when needed

• Create Opportunities and send out orders for compliance and web related accounts

• Collaborate with Sales and Support departments to deliver customer retention, sales revenue and net sales profit

• Assist in maintaining group research and account relationships in Microsoft Dynamics

• Use solution selling tactics to provide options to compliance customers and prospects in the form of education, license sales, additional nodes

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