The Customer Service Agent Must

• Create quotes based on customer requirements and commercial agreements between ASP and the customer’s company.
• Enter and process all incoming orders, including SFDC, EDI, web portal, emails, and phone calls.
• Enter and process returns and the corresponding credit notes.
• Respond to all customer inquiries in a timely and accurate manner.
• Provide, within established timelines, appropriate solutions and/or alternatives to resolve customer complaints.
• Maintain customer records updated with accurate account information.
• Demonstrate knowledge of products, services, and internal procedures to effectively guide customers toward a solution.
• Maintain a high level of commitment to delivering an exceptional customer experience.
• Coordinate activities and processes between ASP and service providers, including internal and external partners.
• Coordinate order management activities between the Customer Service team and internal departments (e.g., Planning, Logistics, Marketing, and Sales).
• Identify deviations in operational processes,



propose countermeasures, and resolve complex issues proactively.
• Develop reports and perform trend analysis on key performance indicators (KPIs) related to order management.
• Identify opportunities for improvement in operational processes, propose enhancements, and support the design and implementation of optimized processes.
• Be responsible for communicating business issues or opportunities to the next level of management.

Years of Related Experience:

• More than 5 years of experience in a customer service position.
• Minimum of 2 years of experience in a Sales or Marketing support position

Minimum of 2 years as regional LATAM Customer Service

Knowledge, Skills, Abilities, Certifications/Licenses, And Affiliations

(Include any required computer skills, regulatory knowledge, certifications, licenses, languages, cognitive and behavioral abilities etc.)

• Extensive knowledge of customer servi

📌 LATAM Customer Service Specialist (Ciudad de México)
🏢 Advanced Sterilization Products
📍 Ciudad de México