Key Responsibilities
Reporting & Operational Support
• Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
• Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
• Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
• Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.
Reporting Maintenance & Data Quality
• Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
• Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
• Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.
• Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.
Reporting & Analytics Development
• Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
• Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
• Translate business questions into clear, actionable reporting and analytical deliverables.
• Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
• Incorporate stakeholder feedback to refine reporting solutions and improve usability.
Continuous Improvement
• Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
• Support enhancements to existing reports and dashboards based on evolving stakeh
📌 Operations Analyst (México)
🏢 Ihg
📍 México