Job Description:

Function

Enterprise Applications

Our Company

We’re Hitachi Digital Services, a general digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Job description

Meet Our Team:

Join a customer-focused Service Desk team that serves as the frontline technology support function for the organization. Our team is responsible for delivering exceptional end-user support, resolving technical issues,



managing service requests, and ensuring employees have a seamless technology experience. We collaborate closely with infrastructure, application, and security teams to provide timely solutions while maintaining high service standards and user satisfaction.

What You'll Be Doing:
- Serve as the first point of contact for end users, providing support via phone, email, chat, and ticketing systems while ensuring all interactions are accurately documented.
- Troubleshoot and resolve Tier 1 issues related to hardware, software, printers, Microsoft 365, account access, and basic network connectivity.
- Perform user account administration tasks, including password resets, account unlocks, onboarding, offboarding, and equipment provisioning.
- Escalate complex incidents to Tier 2/3 support teams with complete documentation and relevant troubleshooting details.
- Monitor ticket queues, maintain SLA compliance, communicate status

📌 Service Desk Consultant (Montemorelos)
🏢 Hitachi Vantara
📍 Montemorelos