RSA - Advisor, Customer Success Engineer, Spanish Speaker

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For more information, go to rsa.com.

A Customer Success Engineer plays a key role in improving customer experience, ensuring smooth product adoption, and building long-term relationships, while ensuring that customers fully benefit from the technical aspects of the product and making maximum use of the product.

Principal Responsibilities




- Deliver post sales implementation to customers through the initial setup, configuration of product/Cloud solution.
- Help customers quickly realize the value of their purchase and ensure smooth deployment.
- Act as an ongoing technical expert to provide technical upkeep on use cases and advise on best practices.
- Maintain deep product knowledge and provide proactive Demos, workshops and guidance to educate customers on new product features, functionalities, and best practices.
- Ensure internal customer advocacy by acting as the voice of the customer gathering and providing feedback to product and engineering teams to improve product features and performance.
- Help customers unblock any technical challenges throughout the journey
- Engage with customers to review their usage, provide recommendations for improvement, and educate them about new features and updates.
- Build strong, long-lasting relationships with customers by understanding their business ne

📌 Advisor, Customer Success Engineer, Spanish Speaker (Torreón)
🏢 RSA Security
📍 Torreón