Customer Service Representative
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
About the Role
As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions. This role is adecuado for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued.
What You’ll Do
- Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
- Answer incoming calls and provide clear guidance on existing policies.




- Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
- Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
- Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
- Review policy details, identify special circumstances, and provide accurate coverage information.
- Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.

What You Bring
Required
- High School Diploma or GED.
- Advanced English and Spanish (fully bilingual).
- Strong verbal and written communication skills.
- Ability to multitask while navigating multiple systems.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)
- Call center experience.

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