Svitla Systems Inc. is looking for a Middle Data and AI Support Engineer for a full-time position (40 hours per week) in Mexico. Our client is a integral, science-led biopharmaceutical company specializing in discovering, developing, and commercializing prescription medicines. The company operates in several therapeutic areas, including oncology, cardiovascular, renal, metabolic, respiratory, immunology, and rare diseases. They work alongside the world's leading academic and biotech research institutions to stimulate innovation and evaluate emerging technologies. The client operates in over 100 countries, and its innovative medicines are used by millions of patients worldwide. The headquarters is located in Cambridge, United Kingdom. This location aligns with the focus on science and innovation, providing proximity to leading academic and research institutions.

The Critical Operations team is responsible for keeping US Market data accurate, reliable, and available to business users across areas such as samples, calls, medications, products, and sales.

As a Data Support Engineer,



you will provide production support for data pipelines, monitoring Airflow DAGs, SnapLogic pipelines, and Databricks jobs, investigating data issues, and managing incidents, service requests, and problem records. The role focuses on hands-on data investigation, SQL-based validation, documented recovery procedures, and effective issue escalation within defined SLAs.

Requirements

• 3+ years of experience providing production support for data pipelines or ETL processes, working within SLAs in a shift-based or follow-the-sun support model.
• Hands-on experience investigating data issues end-to-end, from source or vendor files through ingestion, transformation, and loading to published tables or reports.
• Advanced SQL skills for data analysis and reconciliation, including joins, CTEs, window functions, row-count reconciliation, and identifying missing or duplicate loads.
• Production experienc

📌 MIDDLE DATA (México)
🏢 Svitla Systems
📍 México