Description

The Customer Success team is seeking a Digital Customer Success Manager (CSM) to support our customers throughout their lifecycle with our clients' automation and digital journeys. The Digital CSM will work with Customer Success leadership to develop and implement a cohesive, strategic digital approach to customer relationships and operations, ultimately leading to increased satisfaction and overall customer retention.

The Digital CSM is responsible for executing on the Digital customer journey, capturing, analyzing and actioning data, sharing feedback and identifying areas of opportunity for improvements to the customer journey. The Digital CSM will work to ensure positive engagement with our customer's platform, and drive adoption and success outcomes, ultimately influencing retention, expansion, and advocacy.

Requirements
- Bachelor's Degree and 3+ years' experience in a customer success or customer support role
with proven operations or technical expertise.
- Excellent communication (written and verbal).
- Passion for designing processes that scale.




- Ability to break down problems and think through optimal solutions.
- Strong listening skills; open to input from other team members and/or departments.
- Strong multi-tasking, organizational, and prioritization skills; high attention to detail.
- Ability to understand and articulate technical concepts and derive solutions across multiple
product lines.
- Ability to quickly learn and perform in new software environments.
- Experience working with cross-functional teams (e.g. Sales, Product, Operations)
- Proficiency in Excel, MS Office and Salesforce.com.
- High degree of emotional intelligence and empathy.
- Strong understanding of corporate business world; prior experience in a SaaS preferred
- Customer-centric, can-do attitude with a strong sense of urgency and proactive approach to
anticipating and resolving issues.

Job responsibilities
- Create and execute on the Digital Customer Journey to max

📌 Digital Customer Success Specialist3 (Lagos de Moreno)
🏢 Hitachi Vantara
📍 Lagos de Moreno