We’re Hiring: Contact Center Specialist | Guadalajara, Mexico Location: Guadalajara, Jalisco – Onsite Type: Full-time / Permanent Salary: $19,500 MXN + benefits above the law Annual performance bonus + relocation support may be available
What you’ll do:
- Handle high-volume inbound calls professionally
- Schedule, reschedule, and cancel patient appointments
- Verify patient and insurance information
- Document interactions in CRM/EHR systems
- Resolve customer concerns and coordinate with healthcare teams
- Maintain patient confidentiality and follow privacy/HIPAA standards
- Meet quality, productivity, attendance, and service-level goals

What we’re looking for:
- University/college degree required
- Customer service, contact center, healthcare, or patient access experience preferred
- Excellent communication and problem-solving skills
- Ability to multitask across multiple computer applications
- Healthcare systems experience, such as Epic, is a plus
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