About the role
What you need to know:
Key Responsibilities
- Provide strong technical Personal Insurance claim leadership across LAC Personal Insurance Claims aimed at ensuring the best possible loss outcomes through Total Cost of Claim management and initiatives
- Lead the team of all LAC Personal Insurance adjusters/analysts across the LAC region, being an operation of circa (40+) employees
- Act as the LAC Personal Insurance Claims coordinator for large claims, authorizing reserves and payments within granted authority up to $TBC and referring over authority claim decisions to appropriate Senior Claim leadership
- Delegate, in accordance with Authority Matrix, reserving, payment and settlement authority to LAC Personal Insurance team members in conjunction with Global PI Claim Leadership, Regional & Country Claim management
- Work closely with the GI Claims Leadership, Global, International, Regional and Country Claim Executives, and Country Claim managers to ensure appropriate resource levels & skill sets to support all LAC Personal Insurance claim portfolios




- Responsible for timely and accurate reporting of LAC Personal Insurance major claim exposures including CAT Losses.
- Review and implement corrective actions for continuous LAC Personal Insurance Claims operational improvement identified through claim / business operational metrics in the MBR / QBR processes in conjunction with country / regional claim leaders.
- Establish and maintain strong relationships with LAC Personal Insurance underwriting, actuaries, finance, and other stakeholders
- Develop and maintain relationships with General & International Personal Insurance Claims Leaders, Regional, and local Personal Insurance customers, brokers & partners
- Partner with regional/global business teams to support new business partnerships/tenders by participating in client meetings, presentations/tenders highlighting Claims advantages and differentiators
- Consistently review existing best practice guidelin

📌 Head of Personal Insurance Claims, LAC (Ciudad de México)
🏢 Talbot Underwriting
📍 Ciudad de México