Job Title: Sr. Customer Quality Engineer
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Description:
Job Overview
TE Connectivity's Customer Quality Engineer (CQE) manages strategic customer accounts quality and is responsible for ensuring that TE provides exceptional customer experience for the Sensors business unit within TE. This includes carrying out strategies to improve the overall customer experience by partnering closely with customer, sales, engineering, and operations.
Task and Responsibilities:
Customer Interface & Audits
- Serve as the primary quality contact for customers.
- Lead customer quality meetings, communications, and escalations.
- Support customer audits, including preparation, pre-audits, and site visits.

Voice of Customer & Customer Satisfaction
- Act as the Voice of Customer for quality-related matters.
- Monitor customer scorecards and quality performance metrics.
- Lead cross-functional improvement initiatives and RCA activities.




- Manage and maintain customer quality portals and claims alignment.

Warranty Management
- Lead warranty settlements and recovery reviews.
- Support warranty agreement negotiations with customers.
- Drive warranty reduction initiatives through trend analysis and corrective actions.
- Serve as the quality lead for customer improvement programs (PIP, QJ, etc.).

Problem Solving & Continuous Improvement
- Lead investigations for escalated quality issues.
- Facilitate root cause analysis and cross-functional problem-solving activities.
- Drive implementation of corrective and preventive actions.

Customer Requirements & Quality Agreements
- Review, communicate, and ensure compliance with Customer Specific Requirements (CSR).
- Support development and negotiation of quality and warranty agreements.

Quality Operations Support
- Support engineering changes, deviation requests, and NPI activities.
- Contrib

📌 Sr. Customer Quality Engineer (Hermosillo)
🏢 Te Connectivity
📍 Hermosillo