Key Responsibilities

Reporting & Operational Support
- Support recurring and ad hoc reporting and analytical requests across the Americas Operations organization.
- Partner with business stakeholders to clarify requirements, understand business needs, define expected outputs, and deliver timely reporting support.
- Prioritize and complete requests accurately and in alignment with business priorities and established timelines.
- Translate data into clear findings and effectively communicate updates and insights to leadership and non-technical stakeholders.

Reporting Maintenance & Data Quality
- Maintain existing operational reports, dashboards, queries, and recurring data outputs to ensure continued accuracy, reliability, and usability.
- Monitor reporting outputs and identify potential data quality, functionality, or performance issues.
- Troubleshoot reporting issues, query errors, and data discrepancies, partnering with stakeholders and technical teams as needed to determine root causes and support resolution.




- Perform routine data validation and quality checks to ensure reporting outputs are complete and accurate.

Reporting & Analytics Development
- Develop new reports, dashboards, queries, and analytical outputs with guidance based on defined business requirements.
- Use SQL, Tableau, Tableau Prep, Google Cloud Platform, and Microsoft Excel to support reporting, data preparation, visualization, and operational analysis.
- Translate business questions into clear, actionable reporting and analytical deliverables.
- Analyze operational data to identify trends, opportunities, and insights that support leadership decision-making and business performance.
- Incorporate stakeholder feedback to refine reporting solutions and improve usability.

Continuous Improvement
- Identify opportunities to simplify reporting processes, automate recurring outputs, and improve reporting efficiency.
- Support enhancements to existing reports and dashboards based on evolving stakeh

📌 Operations Analyst (Centro)
🏢 Intercontinental Hotels Group
📍 Centro