Job Description

As a Client Service Associate based in Mexico, you will support client service delivery by managing incoming calls, emails, and account maintenance requests while ensuring client needs and expectations are formally reviewed and addressed. You will work closely with Client Service team members, Sales, Product, Implementation, Operations, and other internal partners to maintain service quality, resolve escalations, support Treasury Services initiatives, and deliver a seamless end-to-end client experience.

Job Description

As a Client Service Associate based in Mexico, you will support client service delivery by managing incoming calls, emails, and account maintenance requests while ensuring client needs and expectations are formally reviewed and addressed. You will work closely with Client Service team members, Sales, Product, Implementation, Operations, and other internal partners to maintain service quality, resolve escalations, support Treasury Services initiatives, and deliver a seamless end-to-end client experience.

Job Responsibilities





Client Support & Escalation
- You will provide clients with support and information regarding interest claims, billing enquiries, account maintenance, and operational procedures.
- You will act as an escalation point for large money movements and escalated transactional enquiries.
- You will liaise with Relationship, Product, Operations, and Implementation teams to resolve service issues and ensure incremental account set-ups are completed correctly.

Service Quality & Process Improvement
- You will run Service Quality Reports and use the data to analyze client payment activity, enquiry patterns, and opportunities to increase straight-through rates.
- You will understand clients' businesses to identify solutions, client efficiencies, cross-sell opportunities, product enhancements, and process improvements.
- You will help eliminate exceptional and manual processes to improve service consistency and operational

📌 Mexico Client Service (México)
🏢 JPMorganChase
📍 México