As our IT Service Desk Analyst, you’ll play a key role in providing first-line technical support and ensuring the uninterrupted, smooth operation of our global infrastructure and systems. Your impact? You will drive the efficient resolution of complex technical incidents, enhance service delivery, and empower our teams worldwide to work without disruption. You’ll collaborate with cross-functional IT teams and take ownership of service request management, helping us move toward a more efficient and digital future.

What You’ll Be Doing

Lead the diagnostic and resolution of complex technical incidents and service requests within established Service Level Agreements (SLAs).

Support internal stakeholders by providing timely, high-quality technical assistance through remote channels and self-service tools.

Collaborate with infrastructure, networking, and application teams to escalate and resolve cross-functional technical issues.

Use your skills in problem-solving, IT service management tools, and process automation to optimize support workflows.





Contribute to our knowledge base by documenting troubleshooting steps, solutions, and best practices for the team.

What We're Looking For

Previous experience in IT technical support (Service Desk / Helpdesk) or a related information technology role.

Strong proficiency in IT ticketing systems, operating systems, networking fundamentals, and hardware/software troubleshooting.

Demonstrated ability to work independently and thrive in global, multicultural, and distributed team environments.

Strong written and verbal communication skills (advanced English is required for daily international collaboration).

A mindset focused on problem-solving, continuous improvement, and exceptional customer service.

What You’ll Get from Us
- We promote from within and support your learning with mentoring, training, and access to integral opportunities.
- You’ll have flexibility, autonomy, and support to do your best work while maintaining

📌 Analyst, IT Service Desk (Ciudad Apodaca)
🏢 Danfoss
📍 Ciudad Apodaca