Keedian (formerly Tutenlabs) is transforming how buildings operate - combining technology implementation, AI-powered optimization, and managed services to help multi-site organizations cut costs, reduce emissions, and move from reactive fixes to predictive performance. Our vision is bold: a future where buildings run autonomously, so our clients can focus on what matters most

Location: This position is 100 % remote - where we prioritize candidates in Mexico and Colombia

Responsibilities
- Process Inbound and outbound Call Center Phone calls
- Create and process Ticket Requests documenting work performed.
- Remote Troubleshooting skills utilized to respond to and proactively address issues from customer Building Automation Systems and Facilities.
- Provide telephone support and propose troubleshooting for customers using multiple Energy Management System (EMS) interfaces.
- Direct on-site third-party personnel supporting the technical troubleshooting process.
- Interpret and analyze data from all types of heating, ventilation,



air conditioning and refrigeration (HVAC/AC - Air Conditioning) and lighting systems.
- Monitor installations and prepare reports with recommendations for optimizing energy usage, asset efficiency and troubleshooting.

Minimum requirements
- Aailability to work nights, weeekday or weekends, average 8hour per shifr, ranging from 8pm to 4am (Operations Control Center team members provide customer support 24 hours a day, 7 days a week, 365 days a year.).
- Language proficiency, native Spanish and advanced English (C1).
- Reliable power supply, wired high-speed internet connection, and a distraction-free environment to optimize remote work capabilities.
- Ability to prioritize and execute tasks effectively in a high-pressure environment, focused on providing solutions.
- Capability to communicate technical information in an accessible manner to non-technical personnel.
- Collaborative mindset.

Desirable requirements
- Active Student or if you ha

📌 Bilingual Troubleshooting Support (México)
🏢 Keedian
📍 México