Position Summary

Hexowa Technologies Ltd is seeking a motivated, technically skilled, and hands-on Field Engineer / L1 Network Engineer for an urgent on-site deployment in Tijuana, Mexico. In this critical IT support and field engineering role, you will spearhead on-site technical support, hardware installation, and network troubleshooting across enterprise Cisco environments. You will work closely with remote network operations centers (NOC), client IT teams, and field service coordinators to ensure rapid fault resolution, seamless device configuration, and uncompromising network reliability. Idóneo candidates bring a strong foundational background in networking, practical experience with Cisco hardware devices, and strict availability for deployment on 01 and 02 October 2026.

Detailed Job Description

As a Field Engineer / L1 Network Engineer at Hexowa Technologies Ltd in Tijuana, Mexico, you will take full ownership of executing on-site technical support and network infrastructure maintenance tasks. Your day-to-day responsibilities encompass rack-and-stack operations,



physical cabling, console connections, and configuration troubleshooting for Cisco routers, switches, and firewalls. You will diagnose connectivity failures, test link integrity, replace faulty hardware modules, and coordinate real-time escalations with remote engineering teams. Working in a fast-paced field environment, you will maintain accurate service logs, adhere strictly to client security and safety protocols, and ensure rapid incident turnaround times in alignment with enterprise service level agreements.

Key Responsibilities
- Execute on-site technical support, hardware deployment, and troubleshooting across enterprise IT environments.
- Configure, maintain, and troubleshoot Cisco networking equipment, including routers, switches, and access points.
- Perform physical layer diagnostics, cable management, port verification, and interface status testing.
- Collaborate with remote Network Op

📌 Field Engineer (Tijuana)
🏢 Hexowa Technologies
📍 Tijuana