"We energize society" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

Regional Service Delivery Manager for Service Desk

About the Role

Job ID

301939

Location

Mexico

Queretaro

Company

Organization

EVP Global Functions

Business Unit

Digital Core

Full-time

Experience Level

Professional / Experienced

A Snapshot of Your Day

As Regional Service Delivery Manager for Service Desk, your day will focus on ensuring high-quality IT Service Desk delivery across North America and LATAM. You will act as the regional escalation contact for service delivery topics, represent IT to the regional business and users, and collaborate closely with the Global Service Desk Manager to ensure efficient, transparent, and timely support for Siemens Energy employees. You will monitor service performance, drive continuous improvement, support regional major incident management,



and help ensure that IT standards, security expectations, SLAs, and KPIs are consistently met.

How You’ll Make an Impact
- Ensure agreed Service Desk delivery for the assigned region, monitoring performance against SLAs, KPIs, and local business expectations.
- Act as the regional escalation point for North America and LATAM, ensuring user complaints, enquiries, and escalations are recorded, handled, and resolved effectively.
- Oversee regional Major Incident activities and coordinate communication with business stakeholders during operational issues or service disruptions.
- Analyze Service Desk performance, collect regional input for improvement planning, and drive continuous service improvement initiatives across the region.
- Partner with integral Service Desk leadership, local IT providers, On-Site Support teams, and business stakeholders to ensure consistent service delivery and business alignmen

📌 Regional Service Delivery Manager for Service Desk (Santiago de Querétaro)
🏢 Siemens Gas And Power
📍 Santiago de Querétaro