Schneider Electric has an opportunity for an Advanced Tech Support Engineer in our Apodaca (PIIT), Actual León location. Our Advanced Technical Support team supports our clients during important moments. We are looking for candidates with a customer-centric mindset who are eager to learn about the operation and various applications of our wide range of products that we support. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. http://www.youtube.com/watch?v=YtExntUe89c Great people make Schneider Electric a great company.
What do you get to do in this position?
- Communicate directly with customers via phone, email to troubleshoot and resolve technical issues.
- Configure and troubleshoot Schneider Electric Products.




- Recommend solutions for industrial applications.
- Diagnose root cause of product failures at a component level.
- Develop, update and review knowledge-based documentation including White Papers, frequently asked Questions (FAQ’s) and troubleshooting guides.
- Performs other related duties as assigned by Supervisor or Manager.

This job might be for you if:
- Electrical Engineering Technologies Degree or related fields and 2-5 years applicable experience.
- Speak, read and write English fluently
- Prior experience in Field Service, Technical Support or Customer Relationship environment required, must have a high level of aptitude and interest in technology
- A passion for supporting customers in a technical environment
- Must possess excellent verbal and written communication skills. Must be detail oriented, self-starter and able to work independently
- Has ability to define prob

📌 Technical Support Engineer (Monterrey)
🏢 Schneider Electric Gruppe
📍 Monterrey