Role And Purpose
The Computer Technician Instructor & Student Service Desk Coordinator serves as a central office subject matter expert and technical mentor, bridging the gap between classroom instruction and professional IT operations. The primary mission of this role is to oversee student learning in the Computer Technician Program while managing the campus-level help desk. This position provides instruction for CompTIA A+ certifications and technical troubleshooting, ensuring students gain practical experience in a professional environment. By providing advanced technical support and mentorship, this role strengthens frontline service delivery, coordinates student career readiness initiatives, and ensures high levels of customer satisfaction for campus technology users.
Qualifications
Education/Certification
- Have met formal academic assessment, associate's degree, or two years of study (minimum 48 college hours) (Required).
- Valid Texas teaching certificate or eligible for alternative certification or local teaching permit.
- CompTIA A+ certification (preferred).
Experience
- Five or more years of technical work-related experience.
- At least two years of successful experience in customer service or help desk environments
- Spanish-English bilingual proficiency to support service delivery to Spanish-speaking users; preferred.
- Teaching Experience; preferred
Special Knowledge/Skills
- Ability to provide instruction for CompTIA A+ curriculum and hardware/software troubleshooting.
- Proficiency with IT Service Management (ITSM) platforms and service desk frameworks.
- Advanced knowledge of computer hardware, software, and peripherals (Windows, macOS, iOS, ChromeOS).
- Use of probing questioning and listening techniques to identify customer needs and teach troubleshooting methodology.
- Knowledge of SaaS platforms, including Microsoft Office 365 and Google Workspace.
- Ability to mentor students in a professional help desk environment.
- Superior oral and writt
📌 Computer Technician Instructor (Estado de México)
🏢 Arlington Independent School District
📍 Estado de México
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