General Escalation Management Customer First This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.
Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description
Job Family Definition Provides post-sales exception management expertise to resolve highly complex customer satisfaction issues that cannot be addressed through standard operational processes.



Acts as a cross-functional liaison, influencing stakeholders across sales, services, support, supply chain, finance, and executive leadership to drive customer-centric outcomes while balancing business risk and policy compliance. Works independently on complex, high-impact customer escalations requiring advanced judgment, business acumen, and stakeholder management. Handles sensitive situations with significant customer, financial, operational, or reputational impact. May provide mentoring, guidance, and leadership across teams without direct supervisory responsibility.
How will you make your mark
Manage complex Customer First and business-critical post-sales escalations from intake through resolution. Lead cross-functional engagement to drive timely resolution of exceptional customer issues. Evaluate business, contractual, operational, and financial considerations to determine appropriate remediation stra

📌 Global Escalation Management Customer First (San Pedro Tlaquepaque)
🏢 Hewlett Packard Enterprise Development
📍 San Pedro Tlaquepaque