At Tive , we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live) four core values:
- Transparency First: We make everything visible so that everyone can operate better
- Always strive to make things simpler
- We are One Team, we have each other's backs
- Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As a Customer Success Manager at Tive you will be responsible for managing a portfolio of SMB and Mid-Market customers throughout the post-sale lifecycle, driving adoption, delivering measurable value, supporting retention, and coordinating renewals.

Our idóneo candidate has:
- Demonstrated ability to build trusted customer relationships,



understand business goals, and translate them into clear success plans and actions.
- A data-driven, operationally disciplined mindset capable of interpreting dashboards, tracking KPIs, and driving consistent execution.
- Strong communication and cross-functional collaboration skills, with the ability to engage operational and executive customer stakeholders and partner effectively with Sales, Enablement, and Support.
- Strong organization and prioritization skills, with the ability to manage multiple accounts, deadlines, risks, documentation, follow-up, and playbook execution in a fast-paced environment.
- Customer-first orientation, with a commitment to retention, value delivery, and creating a predictable, high-quality customer experience.
- Fluency in both written and spoken Spanish is a must.

Nice to Haves:
- 2–4 years of Customer Success or Account Management experience.
- Experience in SaaS, IoT, log

📌 LATAM Customer Success Manager (Ciudad de México)
🏢 Tive
📍 Ciudad de México