Company description
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting, and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.
Overview
We're seeking an Senior Lead L1/L2 Salesforce Marketing Cloud Application Support Engineer to provide production support and operational ownership across a Salesforce-based Distribution application landscape, with a primary focus on Salesforce Marketing Cloud, Account Engagement, customer engagement workflows, and integrated business applications.



This role is responsible for incident resolution, root cause analysis, release validation, vendor coordination, integration support, and continuous service improvement across business-critical marketing and distribution platforms.
The adecuado candidate combines strong application support experience with hands-on expertise in Salesforce Marketing Cloud operations, troubleshooting, incident management, integrations, and ITIL-based service management practices. This is a senior support role requiring technical leadership, ownership of complex production issues, and mentoring of junior support engineers.
Your Impact
- Monitor and support Salesforce Marketing Cloud campaigns, customer journeys, automations, scheduled processes, integrations, and data synchronization activities to ensure platform stability and SLA compliance.
- Investigate, troubleshoot, and resolve L2 incidents related to campa

📌 Senior Lead Salesforce Marketing Cloud (Ciudad de México)
🏢 Publicis Groupe
📍 Ciudad de México