Senior Services ConsultantApply: Fully Versátil: Remote, Mexico City, Mexico: Full time: Posted Today: R35440## Job Description## Senior Services ConsultantAt Zendesk, we help companies build better customer experiences — and our Services Consultants play a key role in making that happen.As a Senior Services Consultant, you’ll lead the implementation of Zendesk solutions for a portfolio of enterprise customers. You’ll work across a variety of industries and complex use cases, so no two projects will look the same. From discovery to go-live, you’ll serve as a trusted advisor to customers — understanding their goals, designing thoughtful solutions, configuring workflows, guiding testing, enabling users, and supporting a successful launch.You’ll collaborate with Project Managers, Technical resources, Account teams, Product, and Support partners — while independently owning your workstream and providing guidance to less experienced consultants. This is a highly customer-facing role for someone who thrives on solving complex problems, navigating ambiguity, influencing stakeholders,



and helping customers realize value quickly.## What you’ll do* Lead complex customer discovery sessions to understand business needs, goals, challenges, and implementation requirements* Act as a trusted advisor, providing strategic recommendations aligned to customer outcomes and Zendesk best practices* Translate customer needs into scalable solution designs, implementation plans, and clear delivery requirements* Configure and optimize Zendesk solutions to support sophisticated customer workflows and desired business outcomes* Independently own project workstreams across discovery, design, configuration, testing, training, and go-live support* Lead customer-facing working sessions and confidently facilitate discussions with technical and executive stakeholders* Build and manage strong customer relationships throughout the implementation lifecycle* Partner with Project Managers, Technical resou

📌 Senior Services Consultant (Ciudad de México)
🏢 Zendesk
📍 Ciudad de México