- Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT application requests from business users.
- Act as first‑level (L1) support for application‑related incidents and service requests managed through ServiceNow ensuring timely resolution and effective communication with business users across regions.
- Ensures that proposed solutions are aligned with business strategies, comply with general IT standards, architecture & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes
- Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT application requests from business users.
- Act as first‑level (L1) support for application‑related incidents and service requests managed through ServiceNow ensuring timely resolution and effective communication with business users across regions.
- Ensures that proposed solutions are aligned with business strategies, comply with global IT standards,



architecture & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes

POSITION OBJECTIVE
- Act as a key liaison between Business and IT, responsible for capturing, analyzing, documenting and managing IT application requests from business users.
- Act as first‑level (L1) support for application‑related incidents and service requests managed through ServiceNow ensuring timely resolution and effective communication with business users across regions.
- Ensures that proposed solutions are aligned with business strategies, comply with global IT standards, architecture & governance and follow best IT practices to deliver scalable, secure and value‑driven outcomes

Role & Responsabilities
- Act as the primary point of contact for business users to capture IT application requests across regions.
- Analyze business needs to identify real problems, objectives and value drivers.
- Challenge and refine requests to

📌 Business Analyst (Santiago de Querétaro)
🏢 Brp
📍 Santiago de Querétaro