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Technical Service Delivery Manager
The Technical Service Delivery Manager is responsible for ensuring the successful delivery and continuous improvement of IT services and solutions for Lead Logistics (4PL/LLP) customers. The role acts as a key bridge between customers, business stakeholders, and IT teams, supporting customer onboarding, migrations, implementations, and business-critical solutions. It combines service delivery and stakeholder management with technical coordination, requirements analysis, solution validation, and project management in a general environment.
Tasks and Responsibilities
- Manage and coordinate IT service delivery activities across geographically distributed teams.
- Act as the main IT counterpart for customers and business stakeholders during implementations and service transitions.
- Coordinate customer onboarding, migrations, enhancements,



and implementations from planning through go-live.
- Review Business Requirement Documents (BRDs), functional specifications, and solution designs, translating business needs into technical deliverables.
- Lead technical discussions, requirement clarification sessions, and solution validation workshops.
- Coordinate multiple technical teams and ensure alignment on priorities, resources, capacity, and project requirements.
- Assess technical dependencies, integration requirements, risks, and potential impacts.
- Support issue resolution and escalation management during project and operational phases.
- Monitor progress, KPIs, risks, and delivery performance and communicate updates to senior management.
- Act as Project or Programme Manager for selected initiatives and support Service Owner and IT governance activities.
- Build strong relationships with customers, business stakeholders, and internal IT teams, particular

📌 Service Delivery Manager (Ciudad de México)
🏢 Dsv Road
📍 Ciudad de México