Collections Specialist — U.S. Collections (Advanced English)
Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST
Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a Collection Specialist to join our Recovery & Collections team, managing delinquent accounts for U.S delinquent customers — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.
If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.
Collections Specialist — U.S. Collections (Advanced English)
Polanco, Mexico City | Full-Time | $19,100 MXN/month + Uncapped Bonus | Monday–Friday, 7:00 AM–4:00 PM CST
Are you a natural negotiator who knows how to turn a tough conversation into a win-win? We're looking for a Collection Specialist to join our Recovery & Collections team,



managing delinquent accounts for U.S delinquent customers — We are looking for someone who can connect with customers in English, find solutions that work for everyone, and consistently crush their goals.
If you thrive in a fast-paced environment, love the satisfaction of closing, and want your earnings to reflect your results, we want to hear from you.
What You’ll Do
- - Own a lead queue of U.S. accounts to contact by phone, text, or email to set up payment arrangements.
- Negotiate payment plans and settlements that get results while treating every customer with respect
- Handle inbound and outbound calls with confidence, using active listening and smart call control
- Respond to customer texts and emails with professionalism, speed, and flawless spelling and grammar
- Resolve problems and de-escalate conflicts like a pro
- Collaborate with a specialized, tight-knit collections team
- Meet — and beat — monthly collection goals and KPIs
- Work in full

📌 Collections Specialist (Ciudad de México)
🏢 GENESIS MANAGEMENT
📍 Ciudad de México