SUMMARY
The Sr. Credit Specialist is responsible for managing a customer portfolio to prevent delinquency of the Mexico segment accounts receivable. Investigate, evaluate, analyze, and resolve customer allowance and chargeback claims. Insure customer billing and related activities are compliant with Mexico CFDI requirements (Comprobantes Fiscal Digital por Internet).

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
- Resolves, collects, and manages customer receivable accounts, outstanding invoices, and claims utilizing internal and external resources including personal visits with customer representatives.
- Generate tax compliant billing of customer accounts and ensure proper EDI customer receipt of same consistent with Mexico CFDI requirements.
- Facilitate, research, and analyze allowance or chargeback deductions taken by customer via interaction with sales manager or functional specialist, analysis of customer specific allowance budget, and resolution through credit memo issuance or chargeback to customer.
- Ensure CFDI compliance with customer payment compliments,



credit memos or other adjustment transactions.
- Prepares credit memos and/or adjustments for approval by manager by gathering and presenting all documentation necessary for validation using established workflows.
- Within an assigned portfolio, meet or exceed company expectations on delinquency targets and other receivable metrics as assigned including individual performance goals, DSO, and other key performance indicators.
- Lead or assist in conducting or reporting on routine credit / collections projects.
- Provide update on Unpaid Invoice Status, General Claims, and other required department reports by utilizing MS Excel, customer contact, and SAP.
- Attend and participate in customer claim meetings including updates to management of current status.
- Research and resolve open credits and unapplied payments on customer accounts.
- Process credit memos associated with customer RMA (return mercha

📌 Sr. Credit Specialist (Ciudad de México)
🏢 Kids2
📍 Ciudad de México