Job Description Summary
LI-Hybrid
Location: Mexico City, Insurgentes
Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.

Reimagining Medicine Starts With Our People

The Manager, Community Adoption is responsible for building and scaling a vibrant self-service AI adoption community across US Commercial. Reporting to the Director, Self-Service & AI Adoption Lead, this role will drive user engagement through champion networks, peer learning programs, office hours, success stories, and ongoing feedback mechanisms.
This position plays a key role in sustaining AI adoption beyond initial deployment by fostering collaboration, sharing best practices, and creating a strong community of AI advocates across the organization.

Job Description
Key Responsibilities
- Build and manage AI user communities, champion networks, office hours, and peer-learning forums.
- Promote adoption through engagement campaigns, events, and community activation initiatives.
- Capture user feedback,



adoption barriers, success stories, and use cases, sharing insights with product and enablement teams.
- Maintain community channels, FAQs, knowledge assets, and content calendars.
- Facilitate discussions that encourage peer support, collaboration, and continuous learning.
- Track community participation, engagement metrics, and adoption trends.
- Support champion development and empower local advocates to drive ongoing adoption.
- Identify recurring issues and recommend improvements to enhance user experience and value realization.

Essential Requirements
- Bachelor’s degree in Business, Organizational Development, Learning, Communications, Healthcare, Digital Technologies, or a related field.
- 4+ years of experience in community management, change management, customer success, communications, learning operations, business operations, or digital adoption.
- Strong facilitation, communication, writing, an

📌 Manager, Community Adoption (Baja California Sur)
🏢 Novartis
📍 Baja California Sur