About us
Are you an experienced IT leader ready to take charge of a global remote team? Do you thrive in a fast-paced, technology-driven environment? We’re looking for a skilled IT Manager to oversee our IT operations, ensure seamless infrastructure management, and drive innovation—all while leading a high-performing remote team.

What You’ll Own
- Oversee IT Support & Performance – Manage open IT support tickets daily, ensuring quick responses and efficient issue resolution.
- Drive Key Performance Metrics – Track and improve KPIs to enhance team performance and maintain high service levels.
- Foster Strong Remote Collaboration – Build solid communication channels with team members and end-users across different time zones.
- Resolve Complex IT Issues – Act as the escalation point for high-level technical challenges, providing expert guidance and support.
- Lead IT Projects – Manage and track IT initiatives, ensuring deadlines are met and quality standards are upheld.
- Ensure Security & System Maintenance – Conduct regular system reviews, implement updates,



and enforce security best practices.
- Innovate & Improve Operations – Identify and implement new solutions to optimize IT processes and enhance team training.

What You Need
- Proven experience managing general IT teams with a deep understanding of remote team dynamics.
- Technical expertise in Office 365, Azure, Intune, and network troubleshooting (SonicWall experience is a plus).
- Strong multitasking ability, balancing various IT disciplines and projects simultaneously.
- Exceptional leadership & communication skills to guide teams and collaborate across time zones.
- Strategic mindset—able to manage high-level IT operations without getting pulled into daily technical tasks.
- Advanced technical proficiency (must meet Level 3 Technician standards).
- Passion for technology & innovation, always looking for better ways to improve IT systems and team performance.
- A strong educational background in Information

📌 IT Manager (Ciudad de México)
🏢 Real Hires
📍 Ciudad de México