About the role
Fresh Clinics runs a lean, fast-moving operation, and our clinic ordering and account support workflows need a proactive, detail-obsessed owner, not someone who waits to be told what's next. You'll be the operational backbone of our e-commerce presence — but here, that means owning the order lifecycle for a B2B clinic store, not managing a consumer storefront.

You'll own the order lifecycle for our B2B clinic store, tracking orders through the pipeline, resolving supplier and shipping issues, and acting as a reliable point of contact for the clinics that order from us. This is a hands-on, independent role: you'll be trusted to manage priorities, flag issues before they become problems, and keep multiple stakeholders aligned across US time zones.

What you'll do
Order Management & Account Support
- Own the order lifecycle: Track clinic orders through the pipeline end to end, chasing exceptions, delays, and issues through to resolution.
- Resolve supplier & shipping issues: Act as the go-between for supplier and shipping problems,



keeping clinics informed and orders moving.
- Be a reliable clinic contact: Serve as a consistent, trusted point of contact for our clinic accounts, not a one-off support ticket responder — this is repeat-business account support.
- Manage account activations and access: Ensure clinicians can order professional-grade supplies without delay, resolving access issues quickly.

Customer Service & Escalation Support
- Triage incoming requests: Field and route customer service requests from our CS team, ensuring fast, accurate resolution.
- Stay calm under escalation: Communicate clearly and proactively with clinics and internal stakeholders, even when an order or issue is time-sensitive.
- Support pricing accuracy: Assist with price updates, promotional discounts, and flagging misalignments with agreed pricing strategy.

Documentation, Collaboration & Light Analysis
- Maintain accurate records: Document processes, changes, and tro

📌 E-commerce Support (México)
🏢 Fresh Clinics
📍 México