At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:
Sales Support Manager - Customer Support

Your role and responsibilities
Leads the execution of small/medium volume accounts while coordinating with relevant functions across the organization, ensuring complete ownership from forecast to product delivery, and understanding the complete operations process and systems at the RDCs and feeder factories to meet and exceed customer expectations and increase satisfaction.

The work model for the role is: #L-Hybrid ( 4 days in the office and 1 day working from home)

You will be mainly accountable for:
- Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries to fulfill volumes according to ABB quality standard, making sure the utilization of available resources.




- Lead and own communication across the organization of internal/external stakeholders, and customer issues resolution process to ensure customer´s satisfaction.
- Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account.
- Communicates appropriate information to the internal stakeholders in a timely and effective manner to achieve desired understanding and support.
- Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed in accordance with ABB policies and contractual agreements.
- Lead the continues improvement process coordinating internal/external stakeholders to ensure the optime process for the partnership (guidelines, tools, and templates).
- Captures, analyzes, and shares lessons learned throughout the daily activities with the team.
- Coordinate post-sales and customer claims management to ensure the iss

📌 Key Account Manager-ELECTRIFICATION (San Pedro Garza García)
🏢 ABB
📍 San Pedro Garza García