RETENTION MANAGER (Not Team Leader)– MEXICO

Location: Mexico
Market: LATAM
Department: Retention
Employment: Full-time
Locals & Relocation Candidates Welcome

THE ROLE

The Talent Hunter is looking for an experienced Retention Manager to lead and develop a high-performing FX Retention team in Mexico.

This is a management position for an experienced professional who has already worked as a Retention Manager in the FX industry and has a proven track record of delivering results.

We are looking for a strong commercial leader who can take ownership of the desk, drive performance, develop agents and build a high-performing retention operation.

KEY RESPONSIBILITIES
- Lead and manage the FX Retention department.
- Set, monitor and drive daily, weekly and monthly performance targets.
- Develop effective retention, reactivation and client-engagement strategies.
- Monitor individual and team KPIs and take corrective action where required.
- Coach and develop Retention Managers/Agents to maximise performance.
- Analyse team performance, conversion, retention and revenue results.




- Handle escalations and support the team with complex client situations.
- Work closely with Conversion, Sales, CRM, Compliance and Operations.
- Maintain a strong performance-driven and professional team culture.
- Provide regular performance reports and updates to senior management.
- Identify opportunities to improve processes, productivity and overall desk performance.

REQUIREMENTS
- Minimum 1 year of proven experience as a Retention Manager in the FX industry.
- Management experience is mandatory — Team Leader-only experience is not sufficient.
- Proven track record of achieving and exceeding commercial targets.
- Strong knowledge of FX/CFD retention operations.
- Excellent leadership, coaching and people-management skills.
- Strong negotiation, communication and objection-handling abilities.
- Highly target-driven and commercially focused.
- Experience working with CRM systems and performan

📌 Retention Manager (México)
🏢 The Talent Hunter
📍 México