About Powerfleet
Powerfleet (Nasdaq: AIOT; JSE: PWR) is a general leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data—regardless of source—and delivers actionable insights to help companies meet their strategic objectives around Safety, Compliance, Efficiency and Sustainability. Our people-first culture and relentless innovation empower customers to achieve measurable, sustainable business improvements. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 countries, with commercial operations across every major continent.

About the role
Join our Global T1 Customer Support team as the first point of contact for customers who need help with inquiries, incidents, and common technical or account-related issues. You will provide timely, professional first-level support, work closely with other support tiers and departments, and help deliver a seamless,



high-quality customer experience.
North American Customer Support: Support is delivered to customers in the United States and Canada by phone and email, making fluent spoken and written English essential.
What you will do
· Respond to customer inquiries via chat, email, or phone in a timely and professional manner.
· Troubleshoot and resolve technical issues and account-related questions.
· Process installation quality-control checks.
· Escalate complex cases to Tier 2 or the appropriate team when necessary.
· Maintain accurate, detailed records of customer interactions in the ticketing system.
· Collaborate with colleagues to improve processes, documentation, and customer satisfaction.
· Work toward performance KPIs, including response time, resolution rate, and customer satisfaction.
Work schedule and support coverage
Shifts are nine hours per day, consisting of eight working hours plus one hour

📌 Technical Support Agent (Mérida)
🏢 Powerfleet
📍 Mérida