RESPONSIBILITIES:
1 Support

· Install, Configure, Manage and Support SAP S/4 HANA 2020, 1909, 1809, 1709, 1610, 1511, 1503, ERP6.0 EHP, Process Orchestrator, BW, BPC, NetWeaver FIORI/Gateway, Solution Manager, Web Dispatcher, Content Server, Adobe Document Services, Business Objects and Java Based NetWeaver Products like Enterprise Portal
· Install, configure and Monitor HANA, Oracle, DB2, Sybase and MSSQL Database
· SAP System Copies execution
· Administer, manage and support SAP clients
· Day-to-Day system monitoring of a 3 tier SAP landscape.
· Document Standards, Systems Architecture, runbooks and monitoring Infrastructure
· Support of project tasks under project deadlines.
· Provide support (e.g., break/fix, how to expertise, minor enhancements, monitoring, testing) for business applications or infrastructure to associates or third parties in order to maintain their productivity level
· Work very closely with other project consultants (Project Management, Functional, Security, Development, Automation)
· Support in SAP Cloud Platform, Cloud Connector, Cloud SSO
· Support with AWS,



Azure Hyperscalers

· Responsible for the setup and maintenance of customer systems
· Works on Incidents, Requests, Changes, and Problem Management
· Monitoring system availability and performance, application and database
· Major incidents and escalations management
· Problem Resolutions and initial Incident Reports
· Standard Operations Procedure documentation creation, update and maintenance
· Perform backup and recovery using database tools.
· Application Patching and Upgrades
· Database Administration
· Apply corrective actions from incidents priority 1
· Quarterly Health checks reports creation.
· Enhance monitoring based on repetitive events and provide permanent solutions.
· Knowledge based articles creation and continuous updates to ensure consistency and quality.
· Internal communication during Priority 1 and Priority 2 incidents
· Weekly / Biweekly meetings with AM and Tech

📌 SAP Basis (San Andrés Cholula)
🏢 Syntax Systems
📍 San Andrés Cholula