Company Overview

DiDi Integral Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news
LI-Hybrid

Team Overview

As a CX Operations Sr. Analyst,



you will be responsible for driving Customer Experience strategy and operational excellence initiatives for the market. You will leverage customer insights, operational data, and market trends to identify opportunities, influence business decisions, and lead initiatives that improve both customer experience and operational efficiency.

This role partners closely with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in business decisions while supporting sustainable business growth.

Role Responsibilities

-

-
Act as a strategic partner to business stakeholders by providing customer insights and operational recommendations that support business objectives.

-
Lead cross-functional projects with Product, Operations, Marketing, Engineering, Risk, and Frontline teams to improve customer journeys and operational performance.

-
Support business growth initiatives by en

📌 CX Operations Sr. Analyst (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México