Customer Service Expert – Phone Support (LATAM)

https://jobs.micro1.ai/post/300552bc-f87f-4511-aa7a-9fcf5a483f37?referralCode=10002f4f-2f65-476f-b8d5-434a25460930&utm;_source=referral&utm;_medium=share&utm;_campaign=job_referral

Role Type: Contractor

Location: Latam remote

Mexico, Central America, Colombia, Peru, Ecuador, Argentina, Chile and Brazil.

Scope of Work
- Place and receive phone calls on behalf of customers to complete tasks including reservations, appointment scheduling, and vendor confirmations.
- Engage with businesses and service providers, ensuring clear, professional communication to gather information and fulfill requests.
- Efficiently navigate phone menus, hold queues, and call centers to reach the appropriate contact for each task.
- Document outcomes and important details for every call interaction with accuracy and attention to confidentiality.
- Handle a high volume of short, consecutive calls addressing a variety of customer needs.
- Collaborate with other remote professionals to ensure a consistent, high-quality customer service experience.




- Uphold the highest standards of professionalism and discretion with sensitive customer information.

Preferred Qualifications
- Demonstrated experience in executive assistance, virtual assistance, concierge services, or customer support via phone.
- Fluent, neutral, and clear spoken English with strong improvisational and live conversation skills for US-based interactions.
- Confidence in making outbound calls, including cold calls, and efficiently navigating automated phone systems.
- Reliable high-speed internet connection, quiet work environment, and a quality wired or USB headset.
- Experience in the hospitality, restaurant, or travel industries; negotiation or escalation experience is a plus.
- Proven ability to work autonomously, manage multiple consecutive tasks, and deliver high-quality service remotely.

Compensation Structure

Representatives are paid for scheduled, available hours — not pe

📌 Customer Service Expert – Phone Support (Ciudad de México)
🏢 ESRhealthcare and EXEC STAFF RECRUITERS
📍 Ciudad de México