Customer Service Officer
Are you passionate about customer service and international logistics? Join our team and become part of a global shipping and logistics leader.
Education
Bachelor's Degree in Business Administration, International Business, International Relations, Logistics, or a related field.
Provide exceptional customer service aligned with company standards and Service Level Agreements (SLA).
Provide telephone support and customer advisory services.
Escalate recurring customer issues and service improvement opportunities when necessary.
Support customers in their digital journey by providing guidance and education on available tools and services.
Basic proficiency in Microsoft Office.
Intermediate to Advanced English proficiency.
Experience in customer service, logistics, freight forwarding, or supply chain operations is an advantage.
We are seeking a highly motivated professional who enjoys working in a fast-paced environment, is committed to delivering excellent customer experiences, and has a strong interest in international trade and maritime logistics.




Apply now and be part of a dynamic general team connecting businesses around the world.
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Customer Service Officer
Te apasiona el servicio al cliente y el comercio internacional? Únete a nuestro equipo y forma parte de una de las compañías líderes a nivel mundial en transporte marítimo y logística.
Licenciatura en Administración de Empresas, Negocios Internacionales, Relaciones Internacionales, Comercio Exterior, Logística o carrera afín.
Brindar un servicio excepcional a los clientes, asegurando una experiencia alineada con los estándares de calidad y niveles de servicio establecidos.
Gestionar y dar seguimiento a solicitudes, consultas e incidencias de clientes a través de distintos canales de comunicación.
Proporcionar asesoría telefónica a clientes sobre procesos, servicios y estatus de sus embar

📌 Customer Service Representative (Ciudad de México)
🏢 Cma Cgm
📍 Ciudad de México