At Cognizant we have an adecuado opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant

Qualifications
- 7+ years of hands-on experience with Inductive Automation Ignition (v8.x)
- Proficiency in Python scripting within the Ignition environment
- Strong understanding of industrial communication protocols: OPC-UA, Modbus TCP/RTU, DNP3, MQTT
- Experience with relational databases: SQL Server, MySQL, or PostgreSQL (query writing, stored procedures)
- Familiarity with PLC/DCS platforms (Allen-Bradley, Siemens, Schneider, Honeywell, DeltaV)
- Working knowledge of networking fundamentals: TCP/IP, VLANs, firewalls, and OT/IT convergence
- Experience with Ignition MES, Sepasoft modules (OEE, SPC, Track & Trace)




- Familiarity with CI/CD pipelines and DevOps practices applied to OT/SCADA environments
- Experience with cloud-connected SCADA or IIoT architectures (AWS, Azure IoT, MQTT Sparkplug B)
- ADVANCED ENGLISH IS A MUST
- Hybrid role in Mexico City, Guadalajara, Monterrey or Queretaro

Roles and Responsibilities
- Act as the primary support contact for production issues across Ignition and IIoT systems
- Troubleshoot incidents across the full stack
- Shop-floor devices → OPC-UA/Kepware → Ignition → MQTT/Kafka → Cloud
- Monitor and resolve issues impacting
- Data availability, latency, and integrity
- Gateway performance and connectivity
- Handle incidents via ITSM tools (ServiceNow/Jira) with SLA adherence
- Perform Root Cause Analysis (RCA) and implement preventive measures
- Support multi-site and multi-gateway environments (local + cloud gateways
- Administer Ignition Gateway (Edge & Enterprise deployments)
- Installation, upgrades, patching, and configura

📌 Ignition Support Engineer (Polanco)
🏢 Cognizant
📍 Polanco