About Carrier

Carrier Global Corporation, a general leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food, life-saving medicines, and more.

About the role

As a Digital Factory Support Analyst, you will play a key role in ensuring the stability and performance of CMES applications across manufacturing sites. You will act as the first point of contact for factory users, supporting incident resolution and driving continuous improvement through effective documentation and knowledge management.

This role has a direct impact on manufacturing operations by minimizing disruptions, enhancing system usability, and enabling standardized support practices across sites.

Key Responsibilities

As a Digital Factory Support Analyst, you'll be responsible for:




- Providing Level 1 and Level 2 support for CMES-related incidents across manufacturing sites
- Logging, tracking, and prioritizing incidents while performing initial troubleshooting and root cause analysis
- Monitoring system performance and proactively identifying risks that may impact production continuity
- Creating and maintaining documentation such as user guides, troubleshooting playbooks, and knowledge base articles
- Supporting factory users through training, onboarding, and functional guidance
- Driving continuous improvement by analyzing incident trends and enhancing system usability
- Supporting access governance processes, including user access reviews and audit requirements
- Contributing to disaster recovery planning, validation, and system resilience activities

Requirements

We are looking for analytical, detail-oriented professionals with a strong customer focus and a passion for operational excellence. If this is you,

📌 Digital Factory Support Analyst (Ciudad de México)
🏢 Carrier Global
📍 Ciudad de México