About PayJoy

PayJoy, a Public Benefit Corporation, is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and card offerings, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

Lead the growth and performance of the voice bot channel by owning operations, optimizing customer journeys, and scaling capabilities through AI-driven tools (e.g., voice bots, text bots, and automation) to maximize customer conversion and engagement.

Responsibilities

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Own the telesales AI agent operation and development process: identify new use cases,



build and deploy agents, and continuously iterate to improve conversion and retention rates.

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Lead the evaluation, integration, and deployment of new vendors and tools to enhance telesales capabilities.

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Define and enforce best practices across the telesales channel, ensuring quality, consistency, and compliance in all customer interactions.

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Collaborate with Marketing, Product, and Product Marketing teams to surface insights from customer conversations and translate them into improvements to customer-facing aspects of the product.

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Partner with the Analytics team to establish measurement and experimentation frameworks, track channel KPIs, and report on performance with accuracy and rigor.

Requirements

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Bachelor's degree in an analytical or technical field (e.g., Engineering, Mathematics, Computer Science, Economics) with demonstrated experience in marketing.

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Strong unde

📌 Telesales Coordinator (Ciudad de México)
🏢 Payjoy
📍 Ciudad de México