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Team Overview
The Client Success team is responsible for supporting strategic account management and ensuring operational excellence across commercial activities. The team works closely with Sales and cross-functional partners to optimize processes, enhance the customer experience, and drive digital transformation and automation initiatives.

Role Overview And Core Responsibilities
- Support strategic account management activities and build strong relationships with key clients.
- Coordinate Sales Support activities to contribute to the achievement of commercial objectives.
- Identify and execute opportunities to improve, standardize, and optimize commercial processes.
- Drive automation and digitalization initiatives to enhance operational efficiency.
- Coordinate internal resources to ensure the fulfillment of client commitments.
- Support client retention, growth, and satisfaction initiatives.
- Lead and coordinate strategic projects related to commercial operations and client management.
- Manage project timelines, risks, dependencies,



and communication with key stakeholders.
- Prepare tracking reports and updates on strategic initiatives and commercial performance.
- Foster collaboration across teams to ensure the effective execution of projects and business objectives.

Required Knowledge & Experience
- Bachelor’s degree in Business Administration, Industrial Engineering, Economics, Information Systems, Data Analytics, Project Management, or a related field.
- 3+ years of experience in Account Management, Client Success, Sales Operations, Business Operations, Commercial Support, or Project Management.
- Experience within the financial services industry.
- Experience leading cross-functional projects and initiatives.
- Intermediate to advanced English proficiency (B2 or higher).

Required Technical Skills
- Knowledge of Sales Operations, Account Management, and commercial support processes.
- Experience with CRM platfo

📌 AE I Client Success Representative (Miguel Hidalgo)
🏢 Transunion
📍 Miguel Hidalgo