About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you

About the Role

We are seeking a dedicated Operations Shift Lead to oversee and manage the daily activities of our operations team. In this pivotal role, you will ensure that all remote operations run smoothly and efficiently during your assigned shifts, maintaining high standards of productivity and quality. Operations include testing, general deployment, logging across various offices, and maintaining efficiency across our team. As a key member of our Remote Operations Team, you will report to higher management and drive excellence in the department. Shift: This role requires adaptable hours/days, ranging from 9AM to 1 AM CST, Monday through Sunday.

You will report into the LABS Operations Manager in our Remote Assistance Team team in our Robot Operations organization.

Open to CXI, MXO T4 Levels.





You’re excited about this opportunity because you will…
- Foster a culture of safety, inclusivity, and open communication within the team.
- Support remote operators with daily tasks while maintaining a focus on safety, inclusivity, and open communication.
- Motivate and guide team members to achieve and maintain high performance.
- Monitor and manage workflow and schedules to meet operational goals.
- Adapt to various roles as needed.
- Handle administrative duties such as managing schedules, escalating issues, and aiming to proactively find solutions for any inefficiencies promptly.
- Communicate effectively with other shift leads and management to ensure seamless operations across shifts.
- Enforce safety and compliance standards at all times during the shift.
- Improve team safety and efficiency by implementing process enhancements.
- Collaborate with other Team Leads and Engineers to align

📌 Team Leader Remote Assistance (Ciudad de México)
🏢 Doordash
📍 Ciudad de México