IT Application Support Analyst
Role: Application Support Analyst second level (L2)
Location: Mexico
Period: Contract
English Speaking/Writing
Main proficiency: You will be part of a company that would need people who are willing to learn and continuously acquire knowledge to reach one’s full potential as well as contribute to the company team’s goals and objectives.
About the Application Support Analyst Role:
You will provide second level (L2) of support for All creative applications at company during Easten Time zone.
Key Skills Needed for Application Support Analyst Role:
The key skill when working within Application Support is communication. Whether this is responding to user calls, emails or contributing to the design and implementation of new systems.
The following attributes are also essential to a successful career within Application Support Analyst.
- Empathy with users
- Patience and understanding
- Acceptance of ownership
- Investigation and diagnostic skills (be like Sherlock Holmes)
- Excellent customer service skills
- Average to excellent interpersonal skills
- Ability to work in minimal supervision
- Strong time management and multi-tasking skills
- Attention to detail
- A proactive approach
- Ability to work under pressure and to tight deadlines
- Ability to work in a complex and fast-paced work environment
- Ability to explain difficult things in a simple way
- Ability to train others
- Excellent work ethics
Key Responsibilities:
Application issues analysis, troubleshooting user queries and providing resolution, which includes the following:
- Act as a liaison between users and IT on all support related queries.
- Own and resolve all creative applications issues.
- Provide timely and efficient support for the various creative applications.
- Provide offsite support for the various business functions.
- Provide off-hours support including weekend on rotation, if necessary.
- Proactively seek to minimise potential application support proble
📌 IT Application Support Analyst 1 (México)
🏢 AVASO
📍 México