About us:
At Amber, we believe strong support functions are essential to helping our teams operate effectively. Our Shared Services areas work together to provide the processes, resources, and operational support that enable the business to grow. This internship is an opportunity to learn how these functions connect while contributing to practical improvements in the way work gets done.
About the role:
We are looking for a Process & Resource Optimization Intern to support the review and continuous improvement of processes across our Shared Services functions. The intern will spend time understanding the responsibilities, workflows, tools, interactions, and recurring activities of different areas and roles, documenting how work is currently performed and identifying opportunities to make those activities simpler, clearer, more efficient, and better organized.
Working closely with Operations and the different Shared Services teams, this person will help map processes, analyze how time and resources are used, identify repetitive or low-value activities,



and support the implementation of practical improvements. The objective is not only to optimize individual tasks, but also to understand dependencies between areas and help create more efficient end-to-end ways of working.
The Quest:
- Learn and understand the main functions, responsibilities, recurring activities, tools, and workflows of the different Shared Services areas.
- Meet with team members and process owners to understand how each role operates, what information it receives, what it produces, and how it interacts with other functions.
- Document current processes through process maps, flowcharts, procedures, checklists, role descriptions, or other practical documentation.
- Identify duplicated activities, unnecessary manual steps, bottlenecks, rework, unclear ownership, excessive handoffs, and other opportunities for improvement.
- Analyze how time, tools, information, and other resources are used within recur

📌 Intern Operations (Guadalajara)
🏢 Amber Studio
📍 Guadalajara