Company Overview

DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días.
Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.
LI-Hybrid

Team Overview

The Collection Business Intelligence Specialist provides analytical and strategic support to Collections Operations team. This role is responsible for analyzing designing, calculating, and updating performance bonus schemes, maintaining operational metrics (KPIs / OKRs), and producing actionable insights to drive collection efficiency.

The position requires a strong technical skills on SQL, power BI, Tableu, advanced Excel.



As well as understanding of recovery processes, delinquency metrics, and call center management in the collections environment. The specialist will support forecasting and dashboard development, perform in-depth performance analyses, and provide clear, data-driven recommendations to optimize strategies and floor performance.

This role also acts as a key liaison between the local operations team and the BI team in China, and Strategy local Team, ensuring alignment and operational interpretation of integral delinquency dashboards.

Role Responsibilities

Key Responsibilities

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- Performance Bonus Design & Calculation

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- Design, calculate, and update performance bonus schemes for the Collections Operations team.
- Ensure incentive models are aligned with the area’s OKRs, policy guidelines, and budget constraints.
- Monitor bonus effectiveness, ensuring targets are both achievable and performance-driven.
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📌 Business Intelligence Specialist — Collections Ops (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México